Contact Us
Get in touch with the TapNex team - we're here to help!
Get In Touch
Have questions? Need support? Want to partner with us? We'd love to hear from you!
Business
TapNex Technologies
Gaming Cafe Platform
Operating Hours
Monday - Friday
10:00 AM - 06:00 PM IST
Customer Support
We're Here to Help
Our support team is available to assist you with:
- Booking assistance
- Payment issues
- Account management
- Technical support
- Partnership inquiries
- General questions
Quick Response
We respond fast
We typically respond to all inquiries within 24 hours during business days.
Quick Links
Find what you're looking for
Frequently Asked Questions
Find answers to common questions
How do I book a gaming slot?
Simply browse available games, select your preferred date and time slot, choose between private or shared gaming, and complete the payment. You'll receive instant confirmation!
What payment methods do you accept?
We accept all major payment methods through Razorpay including credit/debit cards, UPI, net banking, and popular wallets like Paytm, PhonePe, and Google Pay.
Can I cancel or modify my booking?
Yes! You can cancel or modify bookings from your dashboard. Please check our refund policy for details on cancellation timelines and refund eligibility.
What if I'm late for my booking?
We recommend arriving on time to get your full gaming session. Late arrivals may result in reduced gaming time. If you're running late, please contact support immediately.
What's the difference between private and shared gaming?
Private gaming gives you exclusive access to the gaming station, while shared gaming allows multiple players to book the same slot at a discounted rate. Choose based on your preference!
Is my payment information secure?
Absolutely! We use Razorpay's secure payment gateway with industry-standard encryption. We never store your card details on our servers.
Still Have Questions?
Don't hesitate to reach out - we're always happy to help!