Refund & Cancellation Policy
Our cancellation and refund terms
Last Updated: November 1, 2025
Important: Strict No-Refund Policy
Due to the nature of our gaming slot booking service, all bookings are final and non-refundable. Please read this policy carefully before making a booking.
Policy Overview
TapNex Gaming Cafe operates a strict no-refund policy for all gaming slot bookings made through our platform at forge.tapnex.tech.
Once a booking is confirmed and payment is processed, it cannot be cancelled, modified, or refunded under any circumstances.
Why This Policy?
This policy exists for the following reasons:
- Slot Reservation: When you book a slot, we reserve it exclusively for you, preventing others from booking
- Resource Allocation: We prepare gaming stations and resources based on confirmed bookings
- Lost Revenue: Last-minute cancellations result in revenue loss as slots cannot be re-booked
- Operational Efficiency: This ensures smooth operations and fair access for all users
No Exceptions
We cannot process refunds or cancellations for any reason, including but not limited to:
Late Arrival / No-Show
Failure to arrive on time
Change of Plans
Personal schedule conflicts
Technical Issues
Internet or personal device problems
Third-Party Issues
Friend cancellations or group changes
Book Responsibly
Before confirming your booking, please ensure:
- You have confirmed your availability for the selected date and time
- You have reviewed the game, duration, and pricing details
- You understand that the booking is final and non-refundable
- You can arrive 15 minutes early to your scheduled slot time
Payment Issues
If you experience payment processing errors:
Double Charge Protection
If you're charged multiple times for the same booking due to a technical error, contact us immediately at info@tapnex.tech with proof of duplicate charges. We'll investigate and issue refunds for verified duplicate transactions only.
This only applies to genuine technical errors, not multiple separate bookings.
Platform Fees - Non-Refundable
Important: Platform Fees Are Always Non-Refundable
Platform fees are non-refundable under all circumstances, including booking cancellations, no-shows, or any other reason. This policy applies even in cases where the booking amount itself might be refunded due to exceptional circumstances.
What are Platform Fees?
- Platform fees are charges applied to cover service maintenance, technology infrastructure, payment processing, and operational costs
- These fees are clearly displayed during the checkout process before payment confirmation
- Platform fees may vary based on booking amount and cafe policies
- By completing your booking, you acknowledge and accept that platform fees are non-refundable
Example: If you book a slot for ₹500 with a ₹50 platform fee (total ₹550), even if the ₹500 booking amount is refunded due to exceptional circumstances, the ₹50 platform fee will not be refunded.
Exceptional Circumstances
Refunds may be considered ONLY in these specific cases:
- Cafe Closure: If our cafe is unexpectedly closed during your booking time
- Service Unavailable: If the booked game/service is not available due to our fault
- Major Technical Failure: If our systems completely fail preventing service delivery
Questions or Concerns?
If you have questions about this policy or believe you have an exceptional case, contact us: