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Shipping & Delivery Policy

Understanding our on-premise service delivery model

Last Updated: November 1, 2025

Important Notice

TapNex (NEXGEN FC) is an on-premise sports venue. We do not ship or deliver physical products. All services are provided at our physical location where you can enjoy our professional gaming facilities in a premium environment.

Nature of Service

Our business model is based on location-based sports venue services. Customers book tables online and visit our venue to enjoy:

8-Ball Pool Tables

Professional pool tables with premium equipment for an authentic gaming experience

Table Tennis

Championship-grade tables for competitive and casual play

Professional Environment

Climate-controlled venue with comfortable seating and ambient lighting

Refreshments

Snacks and beverages available to keep you energized (where available)

Service Delivery Process

Here's how our seamless service delivery works:

01
Online Booking

Book your slot online through our platform at forge.tapnex.tech. Choose your preferred time, game type, and session duration.

02
Instant Confirmation

Receive booking confirmation via email and on your dashboard immediately. Your QR code will be generated for easy check-in.

03
Visit Our Venue

Arrive at the scheduled time (we recommend 15 minutes early). Our friendly staff will be ready to welcome you.

04
QR Verification

Show your booking QR code for quick verification. Fast, contactless, and secure check-in process.

05
Start Playing!

Enjoy your session at our professional sports venue. Premium equipment, great atmosphere, and unforgettable gaming experience!

No Physical Shipping

Since we provide in-person sports venue services, we do NOT:

Ship physical products to your address
Provide delivery or courier services
Mail or send any physical items
Offer remote or virtual services

Digital Delivery

What you receive digitally after booking:

Confirmation Email

Instant email with complete booking details, time slot, and game information

QR Code

Unique QR code for quick and secure check-in verification at our venue

Dashboard Access

View and manage all your bookings through our intuitive online dashboard

Reminders

Timely booking reminders via email and notifications so you never miss a session

Visit Our Location

To access our gaming services, you need to physically visit our venue:

NEXGEN FC Gaming Cafe

Powered by TapNex Technologies

Business

TapNex Technologies

Have Questions?

If you have any questions about our service delivery process, need assistance with bookings, or want to know more about our venue, our support team is here to help!