Shipping & Delivery Policy
Understanding our on-premise service delivery model
Last Updated: November 1, 2025
Important Notice
TapNex (NEXGEN FC) is an on-premise sports venue. We do not ship or deliver physical products. All services are provided at our physical location where you can enjoy our professional gaming facilities in a premium environment.
Nature of Service
Our business model is based on location-based sports venue services. Customers book tables online and visit our venue to enjoy:
8-Ball Pool Tables
Professional pool tables with premium equipment for an authentic gaming experience
Table Tennis
Championship-grade tables for competitive and casual play
Professional Environment
Climate-controlled venue with comfortable seating and ambient lighting
Refreshments
Snacks and beverages available to keep you energized (where available)
Service Delivery Process
Here's how our seamless service delivery works:
Online Booking
Book your slot online through our platform at forge.tapnex.tech. Choose your preferred time, game type, and session duration.
Instant Confirmation
Receive booking confirmation via email and on your dashboard immediately. Your QR code will be generated for easy check-in.
Visit Our Venue
Arrive at the scheduled time (we recommend 15 minutes early). Our friendly staff will be ready to welcome you.
QR Verification
Show your booking QR code for quick verification. Fast, contactless, and secure check-in process.
Start Playing!
Enjoy your session at our professional sports venue. Premium equipment, great atmosphere, and unforgettable gaming experience!
No Physical Shipping
Since we provide in-person sports venue services, we do NOT:
Digital Delivery
What you receive digitally after booking:
Confirmation Email
Instant email with complete booking details, time slot, and game information
QR Code
Unique QR code for quick and secure check-in verification at our venue
Dashboard Access
View and manage all your bookings through our intuitive online dashboard
Reminders
Timely booking reminders via email and notifications so you never miss a session
Visit Our Location
To access our gaming services, you need to physically visit our venue:
NEXGEN FC Gaming Cafe
Powered by TapNex Technologies
Have Questions?
If you have any questions about our service delivery process, need assistance with bookings, or want to know more about our venue, our support team is here to help!