Terms & Conditions

Acceptance of Terms

By accessing and using TapNex Gaming Cafe booking platform at forge.tapnex.tech, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

Service Description

TapNex provides an online booking platform for gaming cafe slots, including:

• Online reservation of gaming stations and slots
• Selection of gaming titles and time slots
• Private and shared booking options
• Secure online payment processing
• Booking management and notifications

User Accounts

To use our booking services, you must:

• Create an account with accurate information
• Be at least 13 years old (or have parental consent)
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Booking Policy

Reservation

• Bookings are subject to availability
• You must arrive within 15 minutes of your scheduled time
• Late arrivals may result in reduced gaming time
• No-shows may result in forfeiture of booking

Payment

• All payments must be made online through Razorpay
• Prices are displayed in Indian Rupees (₹)
• Payment must be completed at the time of booking
• All prices include applicable taxes
• A platform fee may be applicable on bookings for service maintenance and technology infrastructure costs
• The platform fee will be clearly displayed during checkout before payment confirmation
• Platform fees are non-refundable under all circumstances

Cancellation Policy

Please refer to our Refund & Cancellation Policy for detailed information about cancellations and refunds.

User Conduct

While using our platform and facilities, you agree to:

• Respect other users and staff
• Use equipment properly and report any damage
• Not engage in any illegal activities
• Not harass, abuse, or harm others
• Follow all cafe rules and guidelines
• Not resell or transfer bookings without permission

Prohibited Activities

You may not:

• Use the platform for fraudulent purposes
• Attempt to gain unauthorized access to our systems
• Upload malicious code or viruses
• Scrape or automatically collect data from our platform
• Impersonate others or provide false information
• Interfere with the proper functioning of the platform

Limitation of Liability

TapNex Gaming Cafe is not liable for:

• Loss of personal property
• Technical issues or service interruptions
• Third-party conduct or content
• Any indirect, incidental, or consequential damages

Intellectual Property

All content on the TapNex platform, including logos, text, graphics, and software, is the property of TapNex Technologies or its licensors and is protected by copyright and trademark laws.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the platform constitutes acceptance of the modified terms.

Termination

We reserve the right to suspend or terminate your account and access to our services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in India.

Contact Information

For questions about these Terms and Conditions, please contact: